Indonesia Conference Directory

Corresponding Author
Daniel Salleh Mohd Ali

Institutions
Universiti Kuala Lumpurd

Abstract
Ride-hailing services refers to transportation booking using smartphone apps in collaboration with transportation network companies. E-hailing services is getting more popular throughout Klang Valley. The main purpose of this study is to measure the customer satisfaction on e-hailing services among students. The independent variables of this research are pricing, ease of use, safety, and comfort; and dependent variable is customer satisfaction. The methodology used by researcher are quantitative, questionnaire tool via google forms, 116 respondents were participated in this study, and using a simple random sampling method. Also, linear regression used to identify which factor is the most influential on customer satisfaction. Based on the analysis, the researcher found that pricing, ease of use, safety and comfort, have significant association with customer satisfaction. Among all the variables, comfort is the most influential factor on customer satisfaction of e-hailing services in Klang Valley. This results will benefits to e-hailing service providers as well as they can improve in which factor has the least influence on customer satisfaction. For future researcher, they can study different variables to study the customer satisfaction of e-hailing services in Klang Valley.

Keywords
E-Hailing, Customer Satisfaction, Ease of Use, Pricing, Comfort, Safety, Malaysia

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/Qg6Hp2zd9jyv

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Postgraduate Program, Universitas Warmadewa

Abstract
This research aims to determine the effect of Effect of Job Satisfaction and Compensation on Turnover Intention with Organizational Commitment as a Mediation Variable at Puri Santrian Hotel. The sample in this research included permanent employees at Puri Santrian Hotel. The method of this research is determining the sample in this research used the simple random sampling method. The number of samples in this research were 61 people. Testing the research hypothesis using Partial Least Square (PLS) applications. The results of the research show that: (1) Job satisfaction has a positive and significant effect on turnover intention. (2) Compensation has a positive and not significant effect on turnover intention. (3) Job satisfaction has a positive and significant effect on organizational commitment. (4) Compensation has a positive and significant effect on organizational commitment. (5) Organizational commitment has a positive and not significant effect on turnover intention. (6) Organizational commitment is not able to mediate the effect of job satisfaction on turnover intention. (7) Organizational commitment is not able to mediate the effect of compensation on turnover intention

Keywords
Job Satisfaction, Compensation, Organizational Commitment, Turnover Intention

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/W7vArt4K6Gzw

Corresponding Author
Amir Aizzat Jifridin

Institutions
Universiti Kuala Lumpur Business School

Abstract
In the revolution of industry that has been rapidly changing the financial environment, E-Wallet payment service has become an interesting issue after the digital world has been in trend. However, its services are considered in their early period and still quite novel to the consumers in Malaysia particularly in Kuala Lumpur as the capital of Malaysia. Therefore, there is a requirement to examine the factors influencing behavioural intention to use the E-Wallet amongst millennial in Kuala Lumpur, which encourage the development of E-Wallet payments as an advanced alternative payment method that can be used instead the traditional payment method. In this study, perceived usefulness, perceived ease-of-use, perceived credibility and social influence were examined to examine the factors influencing the behavioural intention to use the E-Wallet amongst millennial in Kuala Lumpur. The Extended Technology Acceptance Model (TAM) was used as the foundation to construct the research framework of this study. Self-administered questionnaire was as the data collection tool in this study and 100 samples around Kuala Lumpur were collected for data analysis. The findings show that only three suggested factors have significant impact in influencing behavioural intention to use the E-Wallet amongst millennial in Kuala Lumpur with perceived ease-of-use proved to be the strongest determinant. The implication and limitation of this study were discussed at the end of this paper.

Keywords
Digital wallet, e-business, e-payment, payment service, mobile payment, behavioural intention, perceived usefulness, Perceived ease of use, perceived credibility, social influence, millennial

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/kByanEPA9L4x

Corresponding Author
Mohammad Syahmi Shaari

Institutions
Universiti Kuala Lumpur Business School,
Bangunan Yayasan Selangor,
No. 74, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur, Malaysia.

Abstract
The paper aims to explore the factors that influence university-s student purchase intention toward online shopping. About 140 respondents were collected through questionnaire. The result shows that there are significant relationships between perceived benefits and perceived of trust on purchase intention in regards to online shopping. However, the data shows that perceived of risk does not correlate to purchase intention. Result also reveals that 51.4% of the respondents spend approximately 1 hour or less on online shopping platform. In addition, the university students are likely to shop online due to the technological advances.

Keywords
Online shopping, purchase intention, factor influence

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/7g3vpdQj8VBn

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Indonesia

Abstract
Employee performance in regional apparatus organizations refers to employee work performance or work appraisal or what is referred to as Employee Work Target (SKP) which consists of work contracts, measurement and assessment of work performance measured based on the achievement of activities in accordance with job descriptions in a given periode. This research was conducted at the Regional Financial and Asset Management Agency (BPKAD) of Karangasem Regency. The phenomenon that occurs is the lack of maximum performance of employees at the BPKAD Karangasem Regency. The type of research used is explanatory research. The population of this study was Civil Servants with a sample of 86 civil servants. he technique of collecting data using observation, interviews and questionnaires. The analytical tool used in this study is PLS (Partial Least Square). The results of this study indicate that competence has a positive and significant effect on motivation, work environment has a positive and significant effect on motivation, competence does not affect performance, work environment has a positive and significant effect on performance, motivation has a positive and significant effect on performance, motivation is a perfect mediation of influence competence for performance and motivation is a partial mediation of the influence of the work environment on performance.

Keywords
Competence, Work Environment, Motivation and Performance

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/LqFEPGNAKpjh

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Universitas Warmadewa

Abstract
This study aims to (1) explain the effect of work stress on employee performance, (2) explain the effect of work stress on employee job satisfaction, (3) explain the effect of motivation on employee job satisfaction, (4) explain the effect of motivation on employee performance, (5 ) explains the effect of job satisfaction on employee performance, (6) explains how job satisfaction mediates the effect of work stress on employee performance, (7) explains how job satisfaction mediates the effect of motivation on employee performance. This research was conducted at Alam Puri Villa Art Museum and Denpasar Resort. Employee performance is a very important thing in the companys efforts to achieve its goals. Creating good employee performance is not easy because employee performance can be created if the variables that influence it can be well accommodated and accepted by all employees within an organization or company. In this study employee performance is influenced by job satisfaction, work stress and work motivation. Respondents of this study were 64 employees of Alam Puri Villa Art Museum and Denpasar Resort. Data analysis was performed using PLS (partial least square). The results of this study indicate that: (1) work stress has a negative and not significant effect on employee performance, (2) work stress has a negative and not significant effect on job satisfaction, (3) work motivation has a positive and significant effect on proven job satisfaction, (4) work motivation has a positive and not significant effect on employee performance, (5) job satisfaction has a positive and significant influence on employee performance, (6) job satisfaction is not a mediating variable between work stress on employee performance, (7) job satisfaction mediates the influence between work motivation on employee performance.

Keywords
Job Stress, Motivation, Job Satisfaction, Employee

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/9GKpxBhJbnCg

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Universitas Warmadewa

Abstract
The purpose of this was identify the determinants of cooperation in Denpasar. Financial performance in this study is influenced by funding decisions and organizational culture. Culture that develops and is applied to organizations or companies can influence decisions taken by management or company owners related to the use of external funding sources that can affect financial performance. The respondents of this study were 58 cooperative managers in Denpasar. Data analysis was performed using PLS (partial least square). The results indicate that: organizational culture has a positive and not significant influence on funding decisions, organizational culture has a positive and significant influence on financial performance and funding decisions have a negative and significant influence on financial performance. The findings of this study are expected to be able to provide an understanding of how the understanding of funding decisions is reflected in the amount of third party funds (savings and deposits), meaning that the increasing number of third party funds will increase the value of cooperatives, if cooperative funds increase, cooperatives will easily increase lending to the community, increasing deposit rates, so that cooperatives in Denpasar city will grow rapidly.

Keywords
Menyama Braya, Decision of Funding, Financial Performance

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/PjbU4Ady2kgN

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Bali

Abstract
This study aims to analyze the influence of leadership and work environment on employee performance with motivational variables as a mediation at The Wangsa Hotel. The research was conducted at The Wangsa Hotel. The number of respondents were 60 people. The sampling technique used in this study was saturated samples. Data retrieval is done by questionnaire with Likert scale. The method of analysis uses descriptive analysis and inferential analysis. The results of the analysis showed that leadership does not affect motivation, meaning that leadership has not been able to increase employee motivation at the The Wangsa hotel. The work environment has a positive and significant influence on motivation, it means that the increasing work environment, the work motivation of employees increases. Leadership has a positive and significant effect on employee performance, it means that the better the leadership, the employees performance increases. The work environment does not affect employee performance, it means that the work environment has not been able to influence the performance of the hotel employees of The Wangsa. Motivation has a negative and significant influence on employee performance, it means that the higher the motivation, the performance will decrease.

Keywords
leadership, work environment, employee performance, motivation variable as mediation

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/2axZVTrkQUzy

Corresponding Author
Sheikh Muhamad Hizam Sheikh Khairuddin

Institutions
Universiti Kuala Lumpur Business School

Abstract
The issue of managerial engagement in telecommunication industry had hardly been touched upon in literatures particularly in the context Malaysia telecommunication industry. Therefore, this study aims to investigate the impact of managerial engagement on their commitment as well as job performance within this context. Sample size of 367 from telecommunication managers from Telekom Malaysia Berhad in Klang Valley, Malaysia were surveyed using a structured questionnaire. A 100 per cent response rate was achieved. Utrecht Work Engagement Survey (UWES) was the instrument used to measure Managerial Engagement. Meanwhile, Meyer and Allen-s three component Organisational Commitment model was capitalized to measure Organisational Commitment. Lastly, Individual Work Performance Questionnaire (IWPQ) was utilized to gauged Job Performance of the managers. The findings showed that Organisational Commitment partially mediated the relationship between managerial engagement and performance. The implication is that managers must not only be engaged in their work but be committed as well in improving their job performance.

Keywords
Managerial Engagement; Organizational Commitment; Job Performance; Malaysian Telecommunication Industry

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/DArYVdBMTQjN

Corresponding Author
Nazrul Hakimi Jalani

Institutions
Universiti Kuala Lumpur Business School,
143, Jalan Raja Muda Abdul Aziz, Kampung Baru,
50300 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

Abstract
Setel is an e-wallet that allows the customers to pay for the petrol transactions at participating Petronas stations. However, Setel doesn-t function just as a method of payment, it-s an application that allows the customers to select the petrol, the amount of fuel customers need, and pay for it, all from inside their car. Available on both Android and Iphone Operating System (IOS), Setel-s main benefit lies in the convenience and safety it adds to the petrol-pumping process. Therefore, the customers don-t need to get off their car to use the card machine at the pump or walk over to the counter to make the payment. The methodology used by researcher are the quantitative survey method by distributing the questionnaires to the user of Setel application using google form. About 102 respondents were participated in this study. Close-ended questions with 5-point Likert type scale were used throughout the study. Correlation and regression analysis were performed to analyze the data using IBM SPSS statistical version 23.0. This study used descriptive analysis for respondent-s profile, and correlation analysis to determine the significance level of relationship between independent and dependent variables. As well a linear regression analysis to identify which factor that has the most influence on customer satisfaction using Setel Application at Petronas. The result shows that convenience, data security and reward system are positively related to the customer satisfaction level with convenience seems to be the most influential factors.

Keywords
Customer Satisfaction, Petronas, Setel Application, Convenient, Data Security, and Reward System.

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/EYAZWLgzD8T6

Corresponding Author
Sharina Osman

Institutions
Universiti Kuala Lumpur Business School

*sharina[at]unikl.edu.my

Abstract
Halal food supply chain concept commonly concerns the Muslim consumers in Malaysia. The Halal concept for a Muslim, in reference to food, is the dietary standard, as prescribed in the Quran; Muslim scripture. General Quranic guidance dictates that all foods are Halal except those that are specifically mentioned as Haram or prohibited. Hence foods or products that are produced in line with Halal prescriptions are readily acceptable by Muslim consumers. Due to the fact that Halal food is in a great demand specifically by the Muslim around the world, food providers tend to create an image of Halal including the use of words related to the Islamic dietary code such as “Muslim”, “Islamic” and “Halal” as part of the brand name. For example, Sixty9 Islamic Steakhouse. Although this may create a positive image among the Muslim consumer, surprisingly research to understand the perception of non-Muslim consumer on Halal image is still scarce. This study explores the perceptions of non-Muslim tourists of the image of Halal Food. It particularly identifies the underlying factors that are likely to influence non-Muslim-s tourist- perceptions towards the image of Halal food. Through an explorative qualitative enquiry the data was collected through a focus group interview of 15 non-Muslim tourists who were randomly selected in the Klang Valley. The data was analysed using the Thematic Analysis. The finding of this study imply that the non-Muslim tourists are aware of the existence of Halal Food and the reason behind it-s the Halal principles. However, a mix respond was found in terms of the perception of the image of Halal. The result of this study sheds lights on the halal food related literature by exploring the perceptions and purchase intention of non-Muslim tourists towards halal food beyond the awareness level.

Keywords
Halal Food, Image, Non-Muslim, Qualitative

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/ynQ7b2mDWpKP

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Postgraduate Program, Universitas Warmadewa, Denpasar, Indonesia

Abstract
This research is aims to determine and explain the role of organizational commitment in mediating the influence of motivation and organizational culture on the performance of employees with research subjects of Cooperative employees in Badung Regency. The method used in this research is quantitative with 97 people as sample calculated by the slovin formula and determining the sample size using the probality sampling method. The data used in this research are primary and secondary data both quantitative and qualitative data. The results of the research found that motivation had a negative and not significant effect on employee performance as well as the organizational culture that had a negative effect which a non-significant impact on the performance of employees at the Cooperative in Badung Regency. In terms of organizational commitment this research found a positive and significant influence on employee performance and fostered positive motivation. Organizational commitment is the perfect mediation in mediating the organizational culture of employee performance at the Cooperative in Badung Regency.

Keywords
Motivation, Organizational Culture, Organizational Commitment and Employee Performance

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/GMhqyjR6XmFd

Corresponding Author
Farra Anis Adilla Ab Malek

Institutions
Universiti Kuala Lumpur Business School
143, Jalan Raja Muda Abdul Aziz, Kampung Baru, 50300 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Abstract
ABSTRACT Online business is a platform that the customers use to buy product and services other than brick and mortar. The main purpose of this study is to determine the factors that influence the customers- intention to perform online business. The objectives of this study are 1) to determine the relationship between online shopping attributes and customers- intention to online business and 2) to determine the relationship between customers- characteristic and customers- intention to online business. This study employed simple random sampling using questionnaires which were distributed to respondents through online platform. About 103 respondents took part in the survey. Multiple linear regression has been used to test the differences between independent variable and dependent variable. The result revealed that customer trust and subjective norms are positively and significantly related to customer intention. However, the result shows that website ease of use has a weak but positive relationship with customer intention. On the other hand, website security has no relationship with customer intention.

Keywords
customers intention , online business , customer characteristic , attributes, website.

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/t2rTEHkfRaN9

Corresponding Author
Faes Daniel Abdul Talib

Institutions
Universiti Kuala Lumpur

Abstract
Instagram is a popular photos and videos sharing mobile application. It allows the user to capture pictures and video for sharing through the application and other platforms such as Facebook and Twitter. The users can utilize Instagram for content-sharing such as news, products, business-sharing and so on. The main purpose of this study is to determine the impact of Instagram towards the youth purchase intention. The dependent variable of this research is youth purchase intention through Instagram; while the independent variables are trust, interactivity and informativeness. The data was collected through questionnaires via Google form. Approximately 114 respondents were participated in this study. Researcher employed reliability analysis to verify how close the measurement results met the objectives of this study. Whereas, multiple regression analysis used to identify which factor has the most influence on youth purchase intention through Instagram. The results reveal that trust and informativeness have a positive significant association with youth purchase intention through Instagram. However, there is no relationship between interactivity and purchase intention. The study also shows that informativeness is more influential than trust in terms of youth purchase intention through Instagram. This result will be benefit entrepreneurs in terms of considering the quality of the content of the information posted through their business Instagram so that this will increase the trust level of the users on their business.

Keywords
Instagram, Social Media, Purchase Intention, Youth, Trust, Interactivity, Informativeness

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/PL6kEWMQw7HU

Corresponding Author
Mirsa Umiyati

Institutions
Magister of Management, Universitas Warmadewa

Abstract
The research explanation (1) the effect of compensation on employee performance, (2) the effect of compensation on employee performance discipline, (3) the effect of motivation on employee Discipline, (4) the effect of motivation on employee performance, (5) the influence of discipline on employee performance, (6) how discipline mediates the effect of compensation on employee performance, (7) how Discipline mediates the effect of motivation on employee performance. This research was conducted at Balai Pelestarian Cagar Budaya Bali Wilayah Kerja Provinsi Bali, NTB dan NTT. This research examines the relationship of employee performance, compensation, work discipline and work motivation. The respondents of this study were 65 employees of the Balai Pelestarian Cagar Budaya Bali Wilayah Kerja Provinsi Bali, NTB dan NTT. Data analysis was performed using PLS (partial least square). The results of this study indicate that: (1) Compensation has a negative and insignificant effect on work dissipil not proven, (2) Compensation has a negative and not significant effect on employee performance not proven, (3) work motivation has a positive and significant influence on discipline proven work. (4) work motivation has a positive and non- significant effect on employee performance, (5) Discipline has a positive and significant influence on employee performance, (6) Discipline is not a mediating variable between Discipline and employee performance, (7) Discipline mediate the relationship between work motivation on employee performance

Keywords
Compensation, Motivation, Discipline, Employee

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/ucQRnHFX69VP

Corresponding Author
Ni Made Wahyuni

Institutions
Magister of Management, Warmadewa University, Denpasar, Bali, Indonesia

Abstract
Abstract Objective: - This study attempts to overcome two problems. Firstly, expand the resource-based view by developing a model of market orientation relationships, CRM capabilities, and business performance. Secondly, examine market orientation relationships in CRM and business performance. Design / methodology: Data were collected from small and medium hotel businesses in Bali. To collect data, a questionnaire survey was conducted. The hypothesis was tested and analyzed by using structural equation modeling techniques. Findings: The results support the hypothesis of the effect of market orientation of CRM on business performance, market orientation on business performance, as well as the influence of CRM on business performance. Further results showed that market orientation and CRM capabilities proved to be a significant driving force of business performance. Practical implications: Studies have important implications for managers and policy makers. Research provides a structural model that hotel managers can use to drive performance. The study underlines the importance of market orientation to improve CRM capabilities and business performance of the hotel sector in Bali. Managers may improve hotel business performance more effectively and efficiently by utilizing strategic market orientation resources and CRM capabilities, and revealing greater scope for future research.

Keywords
Market orientation, Customer relationship management, Business performance

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/xCDTtmBhQVaf

Corresponding Author
Putu Ngurah Suyatna Yasa

Institutions
Master of Management Warmadewa University
Jalan Terompong No. 24 Tanjung Bungkak Denpasar (802350) bALI.
putungurahsuyatna[at]yahoo.com

Abstract
Small and medium crafts entreprises are important and growing business in Bali province as supporters of the tourism sector. In crafting Businessmen in Gianyar regency was strongly bound by the implementation of social capital in supporting production activities. This study aims to determine the role of social capital in the forms of participation in the networking, mutual trust, mutual giving (reciprocity), social norms, and values to negate the use of loan capital. Qualitative research design (post positivism) against 20 key informants using an interactive interpretive analysis showed that social capital in the forms of participation in the net working, trust, resiprocity, social norms and values are very important role in reducing dependence on the use of loans. In the life of Balinese people, the implementation of social capital values is a culture of everyday life in all aspects of life, such as mutual cooperation culture, profit sharing institutions, various forms of local wisdom, that all ethnic groups have, mutual reciprocity, trust each other, help each other, application of ethics and morals as well as values that originate from religious teachings. Social capital can actually be developed as part of modern economic culture. So far, social capital has been tested by history as an important mechanism, such as the mutual cooperation and family spirit in Bali that capable of becoming a medium of economic growth and equity in the application of Village Credit Institutions (LPD) empowerment, the establishment of various public and religious facilities, most of which pure self-help community in Bali. Therefore, in the economic empowerment of people who are concerned, the role of social capital is very important. The main conclusions of this study are as follows: Social capital through the variables of participation in the networking, self-confidence (trust), mutual giving (reciprocity), social norms, and values are important variables in saving business capital in the SMEs in Gianyar Regency. This study instituted a major proposition: that the social capital has strong ability to reduce of using loans.

Keywords
social capital, venture capital, and SMEs.

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/J7hfXxZtN4KV

Corresponding Author
Siti Harijah Ramli

Institutions
Universiti of Kuala Lumpur Business School

Abstract
Educational technology has been used as students- learning process approach as a complement to the traditional method. The study is aimed to measure the students- satisfaction level on the learning process of the four educational technology dimensions namely; (a) interactivity, (b) usefulness, (c) information quality (d) flexibility. Online questionnaires were distributed through convenience sampling method, among students from various University and about 105 questionnaires were collected. The result shows that the dimension of interactivity and usefulness are positively influence the level of satisfaction while information quality and flexibility indicate no relationships.

Keywords
satisfaction, educational technology, learning process, e-learning

Topic
Technology and management on tourism

Link: https://ifory.id/abstract/UE6xYAcBQ2pJ